Pre sales service is a professional service provided by a company to customers when determining their intention to purchase equipment
1) Assist in site planning, solve technical problems, and assist in configuration consulting;
2) Assist in developing suitable machine and equipment procurement plans for customers and provide layout design suggestions based on the site;
In sales service is the service provided by the company to customers after placing an order for equipment, in order to achieve smooth production of the equipment
1) After the technical agreement/purchase contract is signed, the company will submit a list of installation standards for the contracted equipment to the customer for confirmation;
2) Provide on-site operation and technical training for customer staff, and offer free training for equipment maintenance personnel to customers;
After sales service is the service provided by the company to customers after the equipment is installed and put into operation
1) Ensure timely supply of parts and accessories, strictly implement three guarantees for product quality, provide one-year free warranty service, and provide full cycle after-sales service;
2) 24-hour service commitment: In order to provide fast service and technical support to our customers, our company's service hotline is available 24 hours a day to serve our customers;
3) Regular customer follow-up: The company has established a customer follow-up system, carefully listening to the opinions and suggestions of each customer, understanding the operation of each equipment through follow-up, and ensuring that each equipment is in good condition.